You would need to call Xerox to get those 2 version as they are not general release, just call for 2nd level support and ask for the latest spar firmware.įor Xerox to develop a firmware they would need to be able to replicate the issue, They would need detailed recreation steps and all applicable PC settings and the version of the software you are using (1.02.17.Operating Systems: Windows 10, Windows 10 64bit, Windows 11 64bit, Windows 8.1, Windows 8.1 64bit, Windows Server 2012 64bit, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, Windows Server 2022 With that in mind I would look into the Wireless/NIC settings on the PC end.įirst step is to make sure that Power saving in Win 7 is not set to put the NIC to sleepįor reliability you could also create an address book entry to the device with the SMB/FTP scan information so there would be no chance of dropped connections. If the Printer was dropping the PC's it would drop all of them, not one. The issue sounds like the PC stops sending the information to the MFP rather than the MFP dropping the PC.
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